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Lost or Stolen Debit Card

What do I do if my debit card is lost or stolen?

First Bank offers multiple ways for you to protect your money if your debit card is misplaced(1) or stolen.

  • Call us during business hours at (601) 684-2231 or (800) 918-2856. If outside of normal business hours, you can report your card by calling (866) 546-8273
  • Disable your card with Card Freeze™ through your First Bank On The Go mobile app(2)
If reporting by phone, please be ready to provide First Bank’s ABA Routing Number (065303386) and the last 4 digits of your debit card(3), plus any other identifying information. Your card will be permanently deactivated upon being reported lost or stolen.

(1) First Bank may assess a $5 replacement fee for lost or abused cards.
(2) Disabling your card through Card Freeze™ will not permanently deactivate your card.  Notify the bank if a replacement card is needed.
(3) If possible, locate a receipt in order to verify your card number

Protecting Your Debit Card

Protect your card

  • Sign your card immediately upon receiving it and perform an account inquiry at an ATM to activate the new card
  • Do not lend your card to anyone unless you are comfortable with them having access to your cash
  • Save your receipts to compare against your statements
  • Notify the bank immediately if you notice any unauthorized or suspicious transactions
  • Contact us immediately if your card is lost or stolen or becomes compromised in any way.

Protect your PIN

  • Memorize your PIN
  • Do not write it on your card
  • Do not give your PIN number to anyone over the phone or internet
  • When making a purchase never let a store clerk enter your PIN number for you
  • Remember no one needs to know your PIN number but you

Cybersecurity Basics

Learn how to protect yourself account with enhanced security features from First Bank.

Keeping you protected

Three bowls of walnut ice cream.

Freezing your card is better than a bowl of ice cream!

Using our On the Go Mobile deactivating your card is a breeze! 
To find out more visit our On the Go Protect page.